Frequently asked questions
Updated answers for quotes, drop-off hubs, Pasabuy, tracking, and rates.
Revised FAQ
Answers match the current TZY-Carry flow: fixed drop-off addresses, corridor schedules, PHP base rates, and Pasabuy photo orders.
- How do I ship with TZY-Carry?
- Get a Quote for a published corridor, drop your parcel at the origin country’s fixed hub address, complete recipient details and a package photo, then follow payment instructions from support.
- Where do I drop my parcel?
- Open Countries (or the quote processing step). Each active origin shows a fixed drop-off address and phone number. The shipper address cannot be changed by customers.
- What currency are rates based on?
- Base published rates and amount-per-kilo figures are in Philippine Peso (PHP). You can view amounts in THB, USD, or USDT using the currency selector.
- How do I track a shipment or Pasabuy order?
- Shipments use TZYN-000-0000. Pasabuy orders get TZYP-000-0000 after ops accepts your photo order. Enter the number on Track, and watch social posts for Pasabuy progress.
- What is Pasabuy?
- Pasabuy is buy-and-bring / padala inside the app. Submit item details with a clear photo; after acceptance you receive a tracking number. Status updates are shared on Facebook, Instagram, and LINE.
- Where do I see cutoffs and next departures?
- Open Schedules for the latest dispatch days, cutoffs, transit windows, next departure dates, and amount per kilo by corridor.
- Are customs duties included in quotes?
- No. Quotes cover the published corridor shipping amount. Duties and taxes are assessed by customs and may differ from any estimates.
- What if I need to cancel or file a claim?
- Review the Cancellation Policy and Claims Policy under Legal, then contact support with your tracking or order ID.
- Which corridors have published rates?
- Armenia ↔ Thailand and Armenia ↔ Philippines currently have published flat corridor rates. Other countries may appear for coverage and hubs as they go live.
- Do I need a package photo?
- Yes for shipment processing and Pasabuy. Photos help ops verify contents and accept the correct item.
- How do I contact a local hub?
- Use the phone number listed on the Countries page or country detail for that drop-off. For general support, use Help / Contact.
- Who do I contact for help?
- Email support, call the support phone, WhatsApp, or open the Contact form. Include your TZYN/TZYP number or Pasabuy order ID when possible.
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